Managed Services
Service Desk
In addition, we also offer an on-call service that can respond within the shortest possible time, even outside office hours.
Reactive Support Service
Single-Point-of-Contact
- One contact person to handle problems (incidents), change requests (changes) and general enquiries
Service Level Agreement
- Guaranteed availability and response times
Inventar / Asset-Management
- Maintaining and documenting active and inactive systems (information on maintenance and support contracts with manufacturers, serial numbers, etc.)
Proactive Operation & Support Services
Service Management
- Monitoring and control of the agreed services
Capacity Management
- Monitoring the memory usage of the systems
- Monitoring the performance of the systems
Availability Management
- Monitoring the stability of the systems
- Optimisation and continuous improvement of the systems
Lifecycle Management
- Adding new systems to the cluster formation
- Removing systems from the cluster
- Monitoring the life cycle
Release Management
- Planning firmware and software updates
- Installing software updates
- Applying security-relevant patches
Monitoring Management
- Monitoring and reporting of the systems
- Monitoring and problem solving
Incident Management
- Problem solving
- Documentation of the problem solution
- Decision-making within the problem solution (decision-making authority lies with the customer)
Change Management
- Implementation of changes
- Documentation of changes
- Implementation of maintenance windows
In three steps from planning to ongoing operation
Inventory:
Analysis of existing systems
Planning & test phase:
Defining the service scope & processes
Operation:
Implementation of defined service
Conditions:
Services Support Team
Support Team:
Second Level & Engineering Team:
Customer testimonials
Are you interested in our services?
Your contact persons
Chief Operating Officer
Head of Managed Services
YOUR CLOUD SERVICE PROVIDER
Serviceportfolio
YOUR CLOUD: STATE OF THE ART
Solutions
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COMPREHENSIVE EXPERTISE
Expertise
Harnessing our expertise in data storage, networking, computing, security, and the relevant solutions, we provide our customers with support on all cloud-related issues. For tailor-made cloud solutions from a single source.
Business in the cloud
Use cases
Big data project? IoT solution? Software-as-a-Service platform? No problem! Amanox not only helps you build your cloud architecture, it also works with you to implement your specific use case.
OUR CUSTOMERS
References
Over 800 systems installed, well over 100 satisfied customers, and 600 AWS accounts. Since our foundation in 2011, we have helped numerous companies from a wide range of industries to put efficient cloud solutions in place.
COLLABORATION WITH ADDED VALUE
Partners
Amazon Web Services, Nutanix, VMware and many others. As a highly-accredited systems integrator, we maintain partnerships with the world’s leading providers of cloud and data centre solutions.
Let the sparks fly
Got any questions?
Our experienced Amanoxians will be happy to answer your questions and advise you.