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Managed Services

Here at Amanox Solutions, we offer to handle the management and monitoring of cloud-based IT infrastructures and systems for your company at your request. Depending on the project, this can include monitoring, maintenance, technical support or data backup of your cloud. By trusting us with these tasks, you can optimise your own resources and focus more on your core business.

Service Desk

Our Service Desk is your perfect partner for your private cloud environment. Our team consists of proven specialists who regularly complete training and certifications for the systems and solutions offered by Amanox.

In addition, we also offer an on-call service that can respond within the shortest possible time, even outside office hours.
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Reactive Support Service

Our reactive support services focus on answering any problems or queries you may have. We’re here to help you resolve any difficulties and to ensure your satisfaction with our services.

Single-Point-of-Contact

  • One contact person to handle problems (incidents), change requests (changes) and general enquiries

Service Level Agreement

  • Guaranteed availability and response times

Inventar / Asset-Management

  • Maintaining and documenting active and inactive systems (information on maintenance and support contracts with manufacturers, serial numbers, etc.)
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Proactive Operation & Support Services

Our Proactive Operation & Support service includes proactive monitoring of your systems to identify and resolve potential problems at an early stage. By providing preventative solutions, we minimise downtime and ensure smooth operation.

Service Management

  • Monitoring and control of the agreed services

Capacity Management

  • Monitoring the memory usage of the systems
  • Monitoring the performance of the systems

Availability Management

  • Monitoring the stability of the systems
  • Optimisation and continuous improvement of the systems

Lifecycle Management

  • Adding new systems to the cluster formation
  • Removing systems from the cluster
  • Monitoring the life cycle

Release Management

  • Planning firmware and software updates
  • Installing software updates
  • Applying security-relevant patches

Monitoring Management

  • Monitoring and reporting of the systems
  • Monitoring and problem solving

Incident Management

  • Problem solving
  • Documentation of the problem solution
  • Decision-making within the problem solution (decision-making authority lies with the customer)

Change Management

  • Implementation of changes
  • Documentation of changes
  • Implementation of maintenance windows

In three steps from planning to ongoing operation

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1.

Inventory:

Analysis of existing systems

We carry out a comprehensive inventory of your current software and hardware systems. We also analyse your infrastructure to get an accurate picture of your existing technologies and their configurations.
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2.

Planning & test phase:

Defining the service scope & processes

In this phase we determine the desired scope of service together with you. We define the service processes and communication channels, consider any special features and add your infrastructure into our support tools, for example by connecting it to our ticket system and taking an inventory of the hardware and software. This is followed by a test phase of about two months, during which we fine-tune the service on an ongoing basis. We also draw up a service contract and comprehensive documentation of the agreed service.
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3.

Operation:

Implementation of defined service

After completion of the test phase, we start regular operation. All services are now provided to the agreed service level and you can rely on our professional and reliable service. We are available to you around the clock and ensure that your systems function optimally and meet your requirements.

Conditions:

Our services focus exclusively on the care and support of systems that are part of our own product portfolio. This condition allows us to have the specific expertise and extensive experience related to our own products. Our aim is to provide you with a high quality service and ensure that your systems are functioning optimally.

Services Support Team

Operating cloud infrastructure requires extensive expertise and can quickly become a time-consuming task. With our Operational and Supporting Services, we offer you professional support so that you can fully benefit from the advantages of an enterprise cloud. Our services effectively relieve you of the burden of cloud operation, so that you can fully focus on your core business.

Support Team:

  • Ensure engineering support during the lifecycle
  • Organise and participate in operational meetings at the customer's site
  • Receive, record, process and track requests from customers
  • Involve Solution Architects and Senior Engineers
  • Collaboration with Service Manager and COO

Second Level & Engineering Team:

  • Ensure engineering support for the support team
  • Organise and participate in operations meetings at the customer's site
  • Deployment on customer site
  • Further development of the offered infrastructure
  • Receive, record, process and track requests from customers
  • Collaboration with Service Manager and COO

Customer testimonials

"Amanox is the first Nutanix partner and we can tell. From the beginning, we were always well advised and supported with a good service. For example, we were able to place the regular inspection and maintenance of our Nutanix infrastructure in good hands and thus relieve our own IT operations.

Thanks to the many years of experience and the know-how of the Amanox team, any bugs that occurred could always be solved quickly."
Mathias Tschachtli
Project and ICT Stadt Brugg
"DECTRIS relies on a high-tech portfolio with Cloudian object storage, Nutanix virtualisation and Rubrik Backup.

The operational business is ensured by Amanox Operations & Support. This allows us to focus on our core business."
DECTRIS IT Team

    Are you interested in our services?

    Use this opportunity to make an appointment for a non-binding consultation. We will be happy to answer your questions and give you more information about our services. In a personal meeting, let's find out together how we can help you achieve your goals.

    Your contact persons

    Our dedicated team is available to help you and looks forward to assisting you. Don't hesitate to contact us with any questions or concerns.  
    Portrait Daniel Heizmann
    Daniel Heinzmann
    Chief Operating Officer
    Portrait Samuel Jaggi
    Samuel Jaggi
    Head of Managed Services
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    References

    Over 800 systems installed, well over 100 satisfied customers, and 600 AWS accounts. Since our foundation in 2011, we have helped numerous companies from a wide range of industries to put efficient cloud solutions in place. 

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    Got any questions?

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