Support Engineer Private Cloud

Would you like to put your knowledge of IT into practice and be the first point of contact for our customers? Then apply with us!

Your Responsibilities

This is how you can contribute

As a Support Engineer at Amanox, you will help shape our Support Engineering team in the following areas:

Ensuring engineering support during the lifecycle of our private cloud products
Organizing and participating in customer operations meetings
Accepting, recording, processing and tracking customer requests
Handle customer requests with increasing self-competence
Involve the solution architects and senior engineers
Collaborate with Service Manager and COO
Supporting the Amanox Solutions sales team for proposal generation in the area of operations
Create technical documentation of customer environments
Supporting the implementation of processes and tools for monitoring and evaluating service quality

your profile

This is what qualifies you as an ideal candidate

Education in computer science (EFZ), higher technical education in computer science (HF, FH) a plus
Strong interest in system engineering topics (compute, storage, virtualization)
Interest in modern architectures (HCI, automation)
Good written and spoken German and English skills
Flexible and enthusiastic personality
Well-mannered interaction with customers and other employees
Structured, independent and precise way of working
Quick comprehension and willingness to familiarize yourself with new topics

Who needs your backup?

We, Amanox Solutions AG, focus on innovative, scalable and easy-to-operate cloud solutions. We offer well-known companies of different sizes - often also in a multinational environment - consulting, planning, implementation and long-term support of cloud projects. With solid know-how, innovative strength and the latest technologies, we aim to move mountains for our customers. You've come to the right place if you like working in an agile and high-performing environment and want to make a difference with us.

Recruitment process

If you are interested in a professional future at Amanox, then apply to us. We have recorded here for you how the application process works with us. Fast progress and open communication are particularly important to us. From the first step to a possible conclusion, it takes us no longer than 2 weeks.

Contact us

Submit application documents and / or contact us

Are you interested in one of our open positions? Get in touch with us and use our application form below for your application or send us an email.

The first conversation together

We get to know each other

In the first interview, you speak to your future supervisor or the management. We introduce ourselves to you, you introduce yourself to us. Afterwards, both we and you have about 2 to 3 days to decide on the next step.

The second conversation

We get to know each other better

If you take this step with us, you will also get to know the employees from the respective team. Management may also be present at this meeting. Even after this step, we give both sides about 2 to 3 days to make a decision.

It becomes concrete

We will prepare a draft contract for you
We'll talk to you about the possible framework

Together with your future supervisor and/or the management, we will agree on the conditions for working together in another meeting.

Done

We sign a contract

When things have gone satisfactorily for both parties and we are convinced that we want to pursue your professional path together, we will enter into a contract with you.

Apply now

Have we aroused your interest in this varied role? If yes, then use our application form. If you still have questions, get in touch with us – by e-mail or telephone.

von Daniel Heinzmann
Chief Operating Officer

Email:
Office: +41 31 320 10 80

YOUR CAREER WITH US

We want you!